Bets Casino Privacy Policy

At Bets Casino, we are fully committed to protecting your personal information and ensuring your privacy is respected at every stage of your experience on our platform. This Privacy Policy explains how we collect, use, store, and safeguard the data you provide when you visit or use bets.io. By accessing our services, you acknowledge that you have read and understood the practices described in this document. We encourage you to review this policy carefully before using our platform.

1. Who We Are

We are Techno Wave Systems S.R.L., a company registered under the laws of Costa Rica (registration number 3-102-961721), with our registered address at 106 Lagunilla, Ulloa, Heredia, Costa Rica. We own and operate bets.io, an online casino bets platform serving a global audience of players aged 18 and above. As the data controller for information collected through our website and services, we take full responsibility for how your data is handled.

2. Information We Collect

When you register and use our services at Bets Casino, we may collect the following categories of personal information:

2.1 Registration and Account Data

Full name, date of birth, and gender
Email address and contact details
Username and password (encrypted)
Country of residence and preferred language
Proof of identity and address documents (for KYC verification)

2.2 Financial and Transaction Data

Deposit and withdrawal history, including crypto wallet addresses
Payment method details (fiat or crypto: BTC, ETH, USDT, LTC, and others)
Transaction amounts, dates, and reference numbers
Currency preferences (EUR, USD, GBP, and other supported currencies)

2.3 Usage and Technical Data

IP address, device type, browser type, and operating system
Pages visited, session duration, and bets io games activity
Log-in timestamps and bets casino login records
Referral sources, promotional codes, and bets io bonus code usage

3. How We Use Your Information

At Bets Casino, we process your personal data for specific, lawful purposes. We do not sell your information to third parties. The primary reasons we use your data include:

Creating and managing your account and verifying your identity
Processing deposits and withdrawals across our supported payment methods
Providing access to our full catalogue of bets io games, live casino, and bets io sportsbook
Applying and managing bets io bonus offers, including the welcome package and reload promotions
Communicating with you via email or live chat regarding your account, transactions, or support queries
Complying with our legal obligations, including anti-money laundering (AML) and responsible gambling requirements
Detecting and preventing fraudulent activity or abuse of our platform
Improving our services based on user behaviour and feedback

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

Contract performance: We need your data to fulfil our obligations to you as a registered player
Legal compliance: We are required by law to verify identities, monitor transactions, and report suspicious activity
Legitimate interests: We process certain data to improve our platform, prevent fraud, and ensure security
Consent: Where we rely on your consent (e.g., marketing communications), you may withdraw it at any time

5. Cookies and Tracking Technologies

Our Bets Casino website uses cookies and similar tracking technologies to enhance your browsing experience and gather analytical insights. These may include session cookies, persistent cookies, and third-party analytics tools. When you access bets io via desktop or mobile, we collect information about your interactions to personalise content and improve performance. You may manage your cookie preferences through your browser settings, although disabling certain cookies may affect the functionality of our platform.

6. Sharing Your Information

We do not sell, rent, or trade your personal data. However, we may share certain information with trusted third parties in the following circumstances:

Payment service providers: To process your deposits and withdrawals securely
Game providers and software suppliers: To deliver our library of 10,000+ titles from over 100 providers
Identity verification services: To complete KYC checks required by our compliance obligations
Regulatory authorities: Where required by the applicable laws of Costa Rica or other relevant jurisdictions
Analytics and marketing partners: In anonymised or aggregated form only, to measure performance

7. Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter, in compliance with applicable legal, regulatory, and operational requirements. Financial records and identity documents may be retained for extended periods as required by AML regulations. If you request account closure, we will handle your data in accordance with our legal obligations.

8. Your Rights

As a user of our platform, you have certain rights regarding your personal data. Depending on your jurisdiction, these may include:

The right to access the personal data we hold about you
The right to request correction of inaccurate or incomplete information
The right to request deletion of your data, subject to legal retention requirements
The right to object to or restrict certain types of processing
The right to data portability in a structured, machine-readable format
The right to withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at support@bets.io. VIP players may also reach our dedicated team at vip@bets.io. We will respond to all valid requests within a reasonable timeframe.

9. Security Measures

We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Our Bets Casino infrastructure uses SSL encryption, secure data storage protocols, and restricted internal access controls. While we take every reasonable precaution, no method of transmission over the internet is entirely risk-free, and we encourage you to keep your account credentials confidential at all times.

10. Children and Minors

Our services are strictly intended for individuals aged 18 and over. We do not knowingly collect personal data from anyone under the legal gambling age. If we become aware that a minor has provided us with personal information, we will take immediate steps to delete that data and close the account. If you believe a minor has registered on our platform, please contact us immediately.

11. International Data Transfers

As a globally operating platform serving players in multiple regions and offering support in English, German, French, Spanish, Arabic, Japanese, Turkish, and Russian, we may transfer your data to jurisdictions outside your country of residence. Where such transfers occur, we ensure appropriate safeguards are in place to maintain the protection of your information consistent with this policy.

12. Changes to This Policy

We reserve the right to update or amend this Privacy Policy at any time. When we make material changes, we will notify you via email or a prominent notice on our website. Your continued use of bets.io following any update constitutes your acceptance of the revised policy. We recommend reviewing this page periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please do not hesitate to reach out. Our support team is available 24/7 via live chat on bets.io, or you can email us at support@bets.io. We are committed to addressing your privacy concerns promptly and transparently.

Content updated: July 13, 2026